Terms of service

Terms of Service

Welcome to ZORVIA. By accessing or using our website and purchasing our products, you agree to the following Terms of Service.

1. General

ZORVIA reserves the right to update, change, or modify these terms at any time without prior notice. Customers are responsible for reviewing the terms before placing an order.

2. Products & Pricing

We make every effort to ensure that product descriptions, images, prices, and availability are accurate. However, minor differences in product color or appearance may occur due to lighting, photography, or screen settings.

ZORVIA reserves the right to change product prices, offers, and availability at any time.

3. Orders

By placing an order, you agree to provide accurate and complete information, including your name, phone number, shipping address, and other required details.

ZORVIA reserves the right to cancel or refuse an order in cases such as incorrect information, suspected fraudulent activity, product unavailability, or other legitimate reasons.

4. Cash on Delivery

For Cash on Delivery orders, customers are required to pay the full order amount to the delivery partner when the parcel is delivered.

Customers should provide a valid phone number and complete delivery address when placing an order.

5. Shipping & Delivery

Delivery times may vary depending on the customer's location, courier service, weather, holidays, and other circumstances beyond our control.

ZORVIA is not responsible for delays caused by incorrect customer information, courier issues, or circumstances beyond our reasonable control.

6. Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy. Customers should review that policy before placing an order.

7. Website Use

You agree not to misuse our website, attempt unauthorized access, interfere with website functionality, or use our website for any unlawful purpose.

8. Intellectual Property

All content on the ZORVIA website, including logos, images, text, product descriptions, graphics, and branding, belongs to ZORVIA or its respective owners and may not be copied, reproduced, or used without permission.

9. Limitation of Liability

ZORVIA will not be responsible for losses, delays, or damages resulting from circumstances beyond our reasonable control, including courier delays, natural events, technical problems, or incorrect information provided by customers.